Here is the summary of our estimated shipping delivery times depending on the destinations:
USA : 3- 5 business days
Mexico : - 5 - 10 business days
Europe : 5 - 10 business days
Canada: 6 - 12 business days
World: 10 - 20 business days
All orders will be processed and dispatched from our warehouses within 3 business days. In peak periods, please allow for up to 6 business days for processing and dispatching.
Order never arrived: If your order didn't end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If the provided address was incorrect or incomplete, we'd be happy to send you another order to the correct address, however, it will have to be at your cost. If the shipping address was correct and complete, get in touch with us at firstname.lastname@example.org making sure you quote your order number. We'll see what can be done.
Damaged items: The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week's time!
Wrong size: If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.
If you'd like a different size, get in touch with us at email@example.com and we'll let you know what your next steps are.
Due to the brexit, Import taxes, duties and related customs fees may be charged for orders over 135£ shipped to the UK, and are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us.
We are not responsible for delays caused by the customs department in the UK. For further details of charges, please contact your local customs office.